Promotion of Access to Information Act (PAIA)
In compliance with the Promotion of Access to Information Act (PAIA) No. 2 of 2000 (as amended), the Ekurhuleni Water Care Company (ERWAT) is committed to the constitutional right of access to any information held by the state or any information held by another person that is required for the exercise or protection of any rights.
Our official PAIA Manual 2023 serves as a comprehensive guide for the public. This document, prepared in terms of section 51 of the Act, ensures you understand your rights and outlines the procedures for accessing corporate and public records held by ERWAT.
Purpose of the ERWAT PAIA Manual
The ERWAT PAIA Manual is an essential resource designed to assist the public in the following ways:
- Check Available Records: Easily view the categories of records held by ERWAT that are already available and can be accessed without submitting a formal PAIA request.
- Understand the Request Process: Gain a clear and sufficient understanding of how to make a formal request for access to a record, including a description of the subjects on which ERWAT holds records.
- Access Contact Details: Locate all the relevant contact details for our Information Officer and Deputy Information Officer who are designated to assist the public with access to information requests.
- Personal Information Processing: Be informed about how ERWAT processes personal information, including the purpose of processing, the categories of data subjects, and security measures in place.
For a complete and detailed understanding of the Promotion of Access to Information Act as it applies to the Ekurhuleni Water Care Company (ERWAT), including the full list of all record categories, the procedure for submitting formal requests, and specific information on the processing of personal data, we strongly encourage you to download the official document.
