Privacy Policy

At the Ekurhuleni Water Care Company (ERWAT), your privacy is of utmost importance. We are fully committed to managing and processing your Personal Information in a way that is lawful, fair, and transparent, respecting your right to privacy. This Privacy Policy notice provides a clear overview of how ERWAT handles your Personal Information. It is drafted in accordance with the Protection of Personal Information Act (POPIA) No. 4 of 2013, ensuring we satisfy our notification duty to all data subjects.

How ERWAT Collects and Uses Your Personal Information

ERWAT collects and processes Personal Information for the purpose of carrying out its business objectives and fulfilling legal obligations.

1. Sources of Collection

Personal Information is information that relates to an identified or identifiable natural or juristic person. The information we collect may differ depending on the specific purpose for which it is needed.

ERWAT may collect or obtain your Personal Information in various instances, including but not limited to:

  • Directly from you.
  • In the course of our relationship with you or in the course of providing or receiving services and products.
  • When you visit ERWAT offices or interact with us via our website, emails, or social media platforms.
  • From third parties, such as law enforcement authorities or credit bureaus.
  • By creating records of your interactions with us, like communications, or attendance at events or interviews.

2. Categories of Information

We Process ERWAT may process the following categories of Personal Information:

  • Personal and Contact Details: First and last name, photographs, correspondence address, telephone number, email address, and demographic information (e.g., gender, date of birth, nationality).
  • Identifier and Financial Information: Passport or national identity number, bank account numbers, SWIFT details, IBAN details, and payment records.
  • Employment and Educational Details: Employment history, qualifications, designations, student numbers, exam results, and training records.
  • Technical Data: Your device type, IP address, browser type and settings, and dates and times of connecting to our website.
  • Records: Attendance records, consent records, complaints, disciplinary records, video and voice recordings, and company details.

3. Protection and Retention

ERWAT takes necessary steps to secure the integrity and confidentiality of your Personal Information by implementing appropriate, reasonable technical and organisational measures. This is to prevent the loss, damage, or unauthorised access to your data.

We only retain and store Personal Information for the period required to serve its primary purpose, a legitimate interest, or for the period necessary to comply with an applicable legal requirement, whichever is longer.

Your Legal Rights and Contact Information

Your Legal Rights (POPIA)

  • You may have rights under South African law, which include the right to:
  • Access your Personal Information.
  • Ask ERWAT to rectify, erase, or restrict the use of your Personal Information.
  • Object to your Personal Information being used.
  • Ask for the transfer of Personal Information you have made available to us.
  • Withdraw consent to the use of your Personal Information.

Enquiries and Concerns

If you have any questions, requests, or concerns regarding this policy or the processing of your Personal Information, please contact us directly:

Email: [email protected]

For a complete and detailed understanding of all policies, including information on how your data may be shared with third parties (e.g., service providers, regulators, law enforcement), and details on our use of Cookies, please download the full document.